Human performance and training
The performance of people at all levels of the franchise will affect (positively or negatively) your business.
Your own staff within the franchisor office; franchisees; and the franchise staff at the 'front line'. We can help you create improvements at each of these levels.
The success of a franchise operation depends greatly on consistency of service delivery. This means getting all staff in all franchise outlets performing at the same level and projecting the same image.
Good customer service begins with selecting the right staff for your particular franchise. Franchise Alliance is well placed to help you get your recruitment and staff training in line to ensure successful growth.
We can facilitate market research to determine gaps for service improvement. Armed with this knowledge appropriate training programs can be specifically designed for your franchise and implemented.
We advocate a 'boot camp' approach for all new franchisees where they learn the basics of franchising and team orientated goals and objectives to maximise performance.
The Franchisee Business Boot Camp is about accelerating your business's growth by providing every stakeholder with what they need and want. This includes your fellow master franchisees and franchisees, you as Franchisor, your Team Members and ultimately your Customers.
The result will be that those people will become advocates of your franchised business and they will help build your business with you. For further information, please contact us.
Franchise Advisory Council
Many franchisors find it beneficial to establish a Franchise Advisory Council. Included in the Franchise Agreement, such a Council is chaired by the franchisor and comprised of people who can contribute ideas and perspectives on marketing and advertising decisions to better the franchise.
Typically a Franchise Advisory Council is made up of a number of franchisees elected annually by their fellow franchisees. Other members may include franchisor staff or suppliers
Franchise Alliance can assist you to establish the framework for your Franchise Advisory Council.
Meeting facilitation
More and more franchisors are discovering that meetings can be more productive and enjoyable when facilitated by an external party. Franchisors are able to focus on the discussion at hand rather than ensuring that group members are all heard and any dysfunctional behaviour is diverted or neutralised.
Our intimate knowledge of franchising establishes confidence within the group and enables us to deal with many of the challenges faced within a franchise network. We advocate group thinking that leads to exceptional behaviour. We encourage meeting participants to challenge themselves, set goals and be entrepreneurial.
Franchise seminars
Franchise Alliance offer educational seminars both to business groups and to members of the general public who are interested in franchising as a growth model.
The aims of the seminar are to dispel any myths, provide accurate and valuable insights into the franchising process, and hopefully to confirm whether franchising is an option that should be pursued further.
For further information on upcoming seminars, please contact us.
Like to know more? Contact us.
